Gaming should always be fun, not stressful. vvj is committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience healthy and in control.
If you ever feel gaming is affecting your daily life, help is always available.
vvj provides practical tools that put you in the driver's seat. Use them freely — they're built for your benefit.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. Limits take effect immediately when you lower them, and any increase requires a 24-hour cooling-off period for your protection.
Choose how long you want each gaming session to last, and vvj will send you a clear on-screen reminder when that time is up. Taking regular breaks helps you stay refreshed and make better decisions. You can set reminders as short as 30 minutes or as long as several hours — whatever works best for your lifestyle. Consistent breaks are a simple habit that makes a big difference over time.
If you feel you need a short break from gaming, activate a cool-off period of 1 day, 7 days, or 30 days. During this time your account is temporarily restricted from gameplay and deposits, giving you the space to reset. The cool-off cannot be reversed once activated, so it provides a genuine pause rather than just a suggestion. It is available instantly from your account dashboard at any time.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications from vvj. We take self-exclusion requests seriously and process them promptly. If you choose this option, we strongly encourage you to also seek support from a professional counselling service.
Your full transaction and gaming activity history is available in your account at any time. Reviewing your history regularly is a healthy habit that helps you stay aware of how much time and money you are spending. Transparency is a core value at vvj, and we make sure your data is always accessible and easy to understand. Use this information to make informed decisions about your gaming habits going forward.
Our support team is available around the clock to assist Filipino players with any responsible gaming concern. Whether you want to activate a limit, ask about self-exclusion, or simply talk through your options, we are here to help without judgement. Reach us via live chat or email at any time. Your wellbeing is always our priority, and no question is too small when it comes to keeping gaming safe and enjoyable.
Gaming is meant to be a source of entertainment, not a source of stress or financial pressure. Recognising the early warning signs of problem gambling is the first step toward getting back on track. The signs below are not a diagnosis — they are simply signals worth paying attention to. If several of these apply to you, we encourage you to use our self-management tools or reach out for professional support.
Remember: asking for help is a sign of strength, not weakness. Many Filipino players have successfully regained control of their gaming habits with the right support in place.
Read Our FAQRegularly depositing beyond your original budget or chasing losses to try to win back money.
Using gaming as a way to cope with stress, anxiety, loneliness, or other personal difficulties.
Missing work, school, family time, or other important commitments because of gaming sessions.
Experiencing restlessness, mood swings, or anxiety when unable to access gaming platforms.
Concealing how much time or money you spend on gaming from family members or close friends.
Taking loans or borrowing from others specifically to fund gaming activity or cover gaming-related losses.
vvj strictly prohibits anyone under the age of 18 from registering or playing on our platform. This is a non-negotiable rule that we enforce through identity verification during the registration process. All new accounts are required to confirm their date of birth, and accounts flagged as potentially belonging to a minor are suspended immediately pending review.
If you are a parent or guardian, we encourage you to use parental control software to restrict access to online gaming platforms on shared or family devices. Keep your vvj login credentials private and never share them with younger family members. If you suspect that a minor has accessed a gaming account, please contact our support team immediately so we can investigate and take appropriate action.
We also remind all adult players that responsible gaming starts at home. Open conversations with young people about the nature of online gaming, the role of chance, and the importance of financial responsibility are among the most effective preventive measures available.
Our team is ready to assist you with any responsible gaming concern. You can also visit our FAQ for quick answers, or log in to manage your account limits right now.