vvj Privacy Policy

When you register and use the vvj platform, we collect certain personal information that is necessary to provide you with a safe, fair, and fully functional gaming experience. The types of information we collect fall into two broad categories: information you provide directly to us, and information we collect automatically as you interact with the platform. We are transparent about both categories and collect only what is genuinely needed to operate the service.

Information you provide directly includes your full name, date of birth, residential address within the Philippines, email address, mobile number, and payment details such as your GCash account information. You may also provide identity documents when completing our verification process, which is required under Philippine regulations before withdrawals can be processed. We treat all identity documents with the highest level of care and store them using industry-standard encryption.

Information collected automatically includes your device type, operating system, browser, IP address, session duration, pages visited, and in-game activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for Filipino players. We do not collect any information beyond what is described in this policy, and we never purchase personal data from third-party data brokers.

vvj uses the personal information we collect for a defined set of purposes, all of which are directly related to operating a legitimate, regulated online gaming platform for players in the Philippines. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent. Our primary purpose is to provide you with a seamless, secure, and enjoyable gaming experience on mobile and desktop devices.

Specifically, we use your data to: verify your identity and age in compliance with Philippine law; process deposits and withdrawals in Philippine pesos; detect and prevent fraud, money laundering, and other prohibited activities; personalise your experience and surface relevant game recommendations; send you important account notifications such as transaction confirmations and security alerts; and respond to your support enquiries promptly and accurately.

We may also use aggregated, anonymised data — which cannot identify you personally — for internal analytics, platform improvement, and reporting to regulatory authorities as required. If you have opted in to marketing communications, we may send you promotional messages about new games, VIP offers, or platform updates; you can opt out of these at any time by contacting [email protected]. We will never use your data to make automated decisions that produce significant legal effects without human review.

vvj does not sell, rent, or trade your personal information to any third party for commercial purposes — full stop. Your data is yours, and we treat it with the respect it deserves. We share your information only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

We may share your data with trusted service providers who assist us in operating the platform, such as payment processors (including local Philippine payment channels), identity verification partners, and cloud infrastructure providers. All such partners are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct due diligence on all third-party partners before engaging them and review those relationships regularly.

We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or regulatory directive. In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, but only under terms that maintain the same level of protection described in this policy. We will notify you of any such transfer in advance where it is legally permissible to do so.

Protecting your personal data is a core responsibility that vvj takes seriously. We implement a layered set of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly to keep pace with evolving security standards and threats relevant to the Philippine digital landscape.

At the technical level, all data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Sensitive data at rest — including identity documents and payment details — is stored using AES-256 encryption. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all such access is logged and audited. We also conduct regular penetration testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.

Despite our best efforts, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations, and we will take immediate steps to contain and remediate the incident. We encourage you to protect your own account by using a strong, unique password and never sharing your login credentials with anyone.

As a data subject under Philippine law, you have a number of rights with respect to the personal information that vvj holds about you. We are committed to honouring these rights promptly and transparently. You do not need to provide a reason for exercising most of these rights, and we will not penalise you in any way for doing so.

Your rights include: the right to access a copy of the personal data we hold about you; the right to correct inaccurate or incomplete information; the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected; the right to object to or restrict certain types of processing; and the right to data portability, meaning you can request your data in a structured, machine-readable format. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within the timeframe required by applicable Philippine regulations.

Please note that some rights are subject to limitations — for example, we may be required to retain certain data for regulatory compliance or fraud prevention purposes even if you request deletion. Where we are unable to fulfil a request in full, we will explain the reason clearly and tell you what steps, if any, are available to you. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

vvj uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in securely, and understand how players navigate the platform. We use only the categories of cookies described below and do not use cookies to build advertising profiles or track you across unrelated third-party websites.

Essential cookies are strictly necessary for the platform to function — they enable core features such as session management, security tokens, and load balancing. These cannot be disabled without breaking the platform. Performance cookies collect anonymised data about how pages are used, helping us identify and fix issues that affect the experience for Filipino players on mobile devices. Preference cookies remember your settings, such as language and display preferences, so you do not have to re-enter them each visit.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will affect your ability to use the platform. For mobile app users, equivalent device-level controls are available through your operating system settings. We do not use third-party advertising cookies, and we do not share cookie data with advertisers or data brokers under any circumstances.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vvj handles your personal data, we encourage you to get in touch with us directly. Our team is available to assist Filipino players with any privacy-related matter and will respond to all enquiries as quickly as possible. Transparency and open communication are values we take seriously at every level of the organisation.

You can reach our data privacy team by email at [email protected] — please include "Privacy Enquiry" in the subject line so your message is routed to the right team member promptly. For general platform questions, our FAQ page covers a wide range of topics and may have the answer you need right away. We review and update this Privacy Policy periodically; the "Last updated" date at the top of this page reflects the most recent revision, and continued use of the platform after any update constitutes acceptance of the revised policy.